Frequently asked questions
Can't find the answer? Message us on Telegram or Discord with your order code.
Buying
Instant plans: the account appears on the order page right after payment. 5–30 min plans: we activate the service on the email you entered, usually within 5–30 minutes.
The plan is activated on your own account (Gmail or email), so your history and data stay as they are. Enter your email exactly.
Some orders (large carts or new products) are checked by hand before delivery. At most 24 hours; otherwise the money is refunded to your wallet.
Payment & wallet
Scan the VietQR code with any banking app (or transfer manually to the account number with the exact content), or pay from your wallet balance.
Too little: transfer the remainder with the same content before the code expires. Too much, or after expiry: the money goes to your wallet automatically. Wrong transfer content: contact support with your payment code; we check the bank statement and credit your wallet.
No. Wallet balance can only be spent on purchases.
Delivery
Sign in → Orders → open the order → press Show. Emails only say the order was delivered and never contain passwords.
Open Gmail, find the family group invite and press Accept within 7 days. If it expired, press Report a problem on the order.
Warranty
Press Report a problem on the order page and describe the issue. We replace the account, refund to your wallet, or explain if it's outside the policy.
Changing the password or email yourself, sharing a ready-made account with others, breaking the original service's terms.
Account
Press Forgot password on the sign-in page and enter your email to get a 6-digit code.
So we can reach you if an order has a problem. Nobody else sees it.